Question 1

How far is the Car Park from the Stadium?

Accepted Answer

We operate in multiple cities for multiple stadiums so depending on how fast you walk:

Tottenham Stadium, London - 20-25 mins walk

Wembley Stadium, London - 25 mins walk (with stairs over railway bridge)

Ashton Gate Stadium, Bristol - 7 mins walk

Principality Stadium, Cardiff - 10 mins walk

Cardiff City Stadium, Cardiff - 15 mins walk

Selhurst Park, London - 10 mins walk

Question 2

What's the address for the car park?

Accepted Answer

Tottenham Events:
Matchday Parking Tottenham, Wilbury Way, Edmonton N18 1DE
https://w3w.co/solved.shine.desk


Wembley Events:
Concert Parking Wembley, Lyon Park Primary School, Mount Pleasant, Wembley, HA0 1UA
https://w3w.co/level.ropes.lonely


Cardiff Events:
Matchday Parking Cardiff, St Patricks Primary School, Lucknow Street, Cardiff, CF11 6NA
https://what3words.com/zebra.foster.gif


Please use links for exact location of entrances this is really important!

Question 3

What time will the car park open?

Accepted Answer

Please check event listings on websites for exact opening times.

It depends on the event and location availability. 

We close at 11.30pm approx. 1 hour after the end of the event. 

 PLEASE DON’T ARRIVE BEFORE OUR ADVERTISED OPENING TIMES AS YOU WILL NOT BE ABLE TO GAIN ENTRY.

Question 4

Can I enter the car park early?

Accepted Answer

No. The car parks are not accessible before the advertised opening times. Please do not arrive early as you will be unable to park.

Question 5

What time will the car park close?

Accepted Answer

The car parks will be closed and locked around 1 hour after the end of the event/final whistle.  For the summer concerts this is 11.30pm. Vehicles not collected in time will be locked in and incur a £200 penalty. Release may not be possible until the following day.

Question 6

Do you allow overnight parking?

Accepted Answer

NO OVERNIGHT PARKING is permitted. Vehicles left after closing times will be locked in and access will be denied.

Question 7

How much does parking cost?

Accepted Answer

Prices vary by event and location. Booking early ensures the best price as prices may rise with demand.

Question 8

What is your cancellation policy?

Accepted Answer

All bookings are strictly non-refundable. NO REFUNDS WILL BE AVAILABLE ONCE BOOKED.

Question 9

Can I pay on arrival?

Accepted Answer

If availability allows, you can book via the website — subject to space remaining.

Question 10

How long does it take to exit the car park?

Accepted Answer

We are not affected by road closures. Inevitably there may be delays with vehicles all leaving the car park at around the same time but we try to clear the car park as quickly as we can.

Question 11

What happens if I don’t get back before the gates close?

Accepted Answer

Gates will be locked. You will not be able to retrieve your car and will incur a £200 fixed penalty.

Question 12

If I leave the car park, can I come back in?

Accepted Answer

No. Re-entry is not permitted once you leave the car park in your vehicle.

Question 13

I’m bringing a different car.

Accepted Answer

Click “My Booking” at the top of the site to change your registration. You’ll receive a new confirmation email.

Question 14

Can I change the vehicle on my booking?

Accepted Answer

Yes — use “My Booking” at the top of our website.

Question 15

Do I need to prebook?

Accepted Answer

Yes — we recommend booking in advance at matchdayparking.com or concertparking.co.uk to guarantee a space.

Question 16

How will I know if I have booked successfully?

Accepted Answer

You’ll receive a confirmation email with ticket and directions. Print it or show it on your phone for access. Stewards do not have a list of customers.  If you have paid through Apple Pay or Google Pay your email confirmation will be sent for you to the address linked with that payment method.

Question 17

I have booked the wrong date/event.

Accepted Answer

Reply to your confirmation email to request a change to the event you have booked. Changes must be made at least 48 hours before the event. A new email will be sent after the update.

Question 18

I have booked the wrong car park.

Accepted Answer

Reply to your confirmation email and tell us which car park you intended to book. Changes must be made at least 48 hours before the event.

Question 19

I have not received or cannot find my email confirmation.

Accepted Answer

Check your junk folder. Go to "My Booking" and enter your order number and reg. You’ll see the email used and can resend it or update it. Or email bookings@matchdayparking.com or bookings@concertparking.co.uk with your reference (found on your bank statement).

Question 20

Do you have food/drink onsite?

Accepted Answer

No. However, there are local shops and takeaways on the way to the venue.

Question 21

Do you offer motorbike parking?

Accepted Answer

No. We do not offer motorbike parking at any of our sites.

Question 22

Is your car park secure?

Accepted Answer

Yes. All sites are staffed during events and some have security cameras.

Question 23

I can’t see the event I want to book.

Accepted Answer

Email bookings@concertparking.co.uk or bookings@matchdayparking.com with the details and we’ll assist.

Question 24

Can I book more than one space?

Accepted Answer

Yes. You can book multiple spaces for multiple events.

Question 25

The gates are locked.

Accepted Answer

You may be too early or too late. If you miss the closing time, a £200 PCN applies and access will not be granted until later.

Question 26

What if the match goes to extra time & penalties?

Accepted Answer

The car park will remain open and close 30 minutes later than originally scheduled.

Question 27

Do you have any discount codes for booking?

Accepted Answer

We occasionally offer promotions. Check our website before booking.

Question 28

I have not received or cannot find my email confirmation. What should I do?

Accepted Answer

Check your junk folder. Go to “My Booking” (top right of website) and enter your order number (found on your bank statement) and reg. You’ll see the email used and can update or resend it. Or email bookings@matchdayparking.com or bookings@concertparking.co.uk with your reference.

Crystal Palace FC

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Frequently Asked Questions

Overall good experience, a little expensive but the staff were welcoming and it felt like a safe place to leave the car. The walk wasn't too bad either, I would definitely book again.

No issues at all paid online got QR CODE turned up scanned parked up and a member of staff stays there all the time and a 25 min walk to the stadium

Easy access, polite and friendly guy on site.

Handy for parking about 25min walk. … Would use again

…well staffed with a team of multiple helpful friendly people.