FREQUENTLY ASKED QUESTIONS
We operate in multiple cities for multiple stadiums so depending on how fast you walk: Tottenham Stadium, London - 15-25 mins walk Wembley Stadium, London - 20 mins walk (with stairs over railway bridge) Ashton Gate Stadium, Bristol - 10-15 mins walk Principality Stadium, Cardiff - 15-20 mins walk Cardiff City Stadium, Cardiff - 15-20 mins walk Selhurst Park, London - 10-15 mins walk
Tottenham Events: Matchday Parking Tottenham, Wilbury Way, Edmonton N18 1DE https://w3w.co/solved.shine.desk Wembley Events: Concert Parking Wembley, Lyon Park Primary School, Mount Pleasant, Wembley, HA0 1UA https://w3w.co/level.ropes.lonely Cardiff Events: Matchday Parking Cardiff, St Patricks Primary School, Lucknow Street, Cardiff, CF11 6NA https://what3words.com/zebra.foster.gif Please use links for exact location of entrances this is really important!
Please check event listings on websites for exact opening times. It depends on the event and location availability. In general concerts on a weekday - the car parks open at 4pm, on a weekend we usually open at 2pm. We close approx. 1 hour after the end of the event. PLEASE DON’T ARRIVE BEFORE OUR ADVERTISED OPENING TIMES AS YOU WILL NOT BE ABLE TO GAIN ENTRY.
No. The car parks are not accessible before the advertised opening times. Please do not arrive early as you will be unable to park.
The car parks will be closed and locked around 1 hour after the end of the event/final whistle. For the summer concerts this is 11.30pm. Vehicles not collected in time will be locked in and incur a £200 penalty. Release may not be possible until the following day.
NO OVERNIGHT PARKING is permitted. Vehicles left after closing times will be locked in and access will be denied.
Prices vary by event and location. Booking early ensures the best price as prices may rise with demand.
All bookings are strictly non-refundable. NO REFUNDS WILL BE AVAILABLE ONCE BOOKED.
If availability allows, you can book via the website — subject to space remaining.
We are not affected by road closures. Inevitably there may be delays with vehicles all leaving the car park at around the same time but we try to clear the car park as quickly as we can.
Gates will be locked. You will not be able to retrieve your car and will incur a £200 fixed penalty.
No. Re-entry is not permitted once you leave the car park in your vehicle.
Click “My Booking” at the top of the site to change your registration. You’ll receive a new confirmation email.
Yes — use “My Booking” at the top of our website.
Yes — we recommend booking in advance at matchdayparking.com or concertparking.co.uk to guarantee a space.
You’ll receive a confirmation email with ticket and directions. Print it or show it on your phone for access. Stewards do not have a list of customers. If you have paid through Apple Pay or Goole Pay your email confirmation will be sent for you to the address linked with that payment method.
Reply to your confirmation email to request a change to the event you have booked. Changes must be made at least 48 hours before the event. A new email will be sent after the update.
Reply to your confirmation email and tell us which car park you intended to book. Changes must be made at least 48 hours before the event.
Check your junk folder. Go to "My Booking" and enter your order number and reg. You’ll see the email used and can resend it or update it. Or email bookings@matchdayparking.com or bookings@concertparking.co.uk with your reference (found on your bank statement).
No. However, there are local shops and takeaways on the way to the venue.
No. We do not offer motorbike parking at any of our sites.
Yes. All sites are staffed during events and some have security cameras.
Email bookings@concertparking.co.uk or bookings@matchdayparking.com with the details and we’ll assist.
Yes. You can book multiple spaces for multiple events.
You may be too early or too late. If you miss the closing time, a £200 PCN applies and access will not be granted until later.
The car park will remain open and close 30 minutes later than originally scheduled.
We occasionally offer promotions. Check our website before booking.
Check your junk folder. Go to “My Booking” (top right of website) and enter your order number (found on your bank statement) and reg. You’ll see the email used and can update or resend it. Or email bookings@matchdayparking.com or bookings@concertparking.co.uk with your reference.